CIAM Managed Operations

24 x 7 integrated support for your customer identity service

A single point of contact for worry-free customer identity service operations

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Do any of these sound familiar?

Complexity Overload

Customer Identity and Access Management (CIAM) systems can become intricate, with multiple integrations, user roles, and access controls. This complexity can lead to operational challenges, difficulty troubleshooting issues, and increased risk of human error.

Hidden Costs

Managing a CIAM system involves ongoing expenses, including licensing fees, hardware and software maintenance, and potentially the need for specialized personnel. These costs can be difficult to predict and manage, impacting overall IT budget efficiency.

Security Gaps

Maintaining a robust CIAM security posture requires continuous monitoring, threat detection, and compliance with evolving regulations. Limited resources and a lack of dedicated expertise can create vulnerabilities in the system, leaving customer data at risk.
Ready to break free from these CIAM headaches? Read on to discover how our Managed Operations service can reduce complexity, optimize costs, and improve your security posture.

Target Audience

Next Reason's CIAM Managed Operations service is designed for organizations of all sizes facing challenges with managing their customer identity platforms. Here's who can benefit most:

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Businesses with growing customer bases

As your user base expands, managing access and security becomes increasingly complex. Our service scales seamlessly to meet your needs.

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Organizations experiencing frequent CIAM-related issues

If your CIAM service suffers from frequent downtime, performance issues, or security breaches, managed operations can provide stability and expertise.

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Businesses with complex CIAM environments

Organizations with multiple user types, login methods, and data sources require expert management to optimize their CIAM systems.

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Organizations with limited IT resources

Don't have a dedicated team for CIAM management? We provide expert support, freeing up your IT staff for other critical tasks.

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Companies seeking improved user experience

Ensure smooth and secure access for your customers, enhancing their overall satisfaction and engagement.

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Businesses concerned about data security and compliance

Our robust security practices and ITIL alignment help you meet regulatory requirements and mitigate risks.

Whether you're a startup experiencing rapid growth or an established company seeking to streamline operations, Next Reason's CIAM Managed Operations can provide the support and expertise you need to achieve your goals.


Next Reason's CIAM Managed Operations service takes the weight off your shoulders, providing 24/7 integrated support that combines our prescriptive best practices with ITIL service management principles and your unique requirements for seamless and secure customer identity operations.

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    Expert incident management: Resolving issues rapidly to minimize downtime and impact on your customers.

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    Streamlined change management: Implementing updates and configurations smoothly with minimal disruption.

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    Proactive problem management: Identifying and addressing root causes to prevent future issues.

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    Efficient request management: Freeing up your IT staff by handling routine CIAM requests.

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    Comprehensive knowledge management: Empowering your team and users with instant access to relevant information.

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    Seamless vendor orchestration: Simplifying collaboration and ensuring optimal performance from your CIAM vendors.

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    Comprehensive knowledge management: Empowering your team and users with instant access to relevant information.

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    Continuous improvement: Optimizing your CIAM platform and experience based on data, feedback, and industry best practices.

With Next Reason's CIAM Managed Operations, you can:

  • Focus on your core business: Free up your IT team to handle strategic initiatives.
  • Reduce risk and ensure compliance: Stay ahead of security threats and meet regulatory requirements.
  • Improve uptime and performance: Minimize disruptions and provide a reliable customer experience.
  • Boost user satisfaction: Deliver secure and convenient access to your platform.

Don't let CIAM management become a burden. Contact Next Reason today and let us take care of it while you focus on what matters most – your customers.

Combine CIAM Managed Operations with Next Identity Operate

Unleash the full power of your CIAM Managed Operations with Next Identity Operate. Delegate tasks for smoother workflows, gain granular control with enterprise-grade logging, and empower users with self-service tools. Operate seamlessly reduces costs, boosts efficiency, and enhances security, all while delivering a frictionless user experience. Don't just manage your CIAM - operate it at its peak


What we manage


Next Reason's CIAM Managed Operations includes 24/7 incident management, ensuring your customer identity platform runs smoothly, whether you need support directly for your end users or your application teams and agents. Our dedicated team of experts is on call around the clock, ready to:
Identify and resolve issues rapidly: We leverage advanced tools and expertise to diagnose complex problems quickly and accurately, minimizing downtime and impact on your customers.
Keep you informed: Receive transparent updates on incident status, resolution progress, and estimated time to resolution, ensuring clear communication and peace of mind.
Offer flexible support models: Choose between direct end-user support or support for your application teams and agents, depending on your preference and internal structure.
Provide detailed reports: Get comprehensive reports after each incident, analyzing the cause, resolution steps, and preventative measures to avoid similar issues in the future.
Don't be caught off guard by unexpected CIAM incidents. Next Reason's incident management service proactively protects your platform and ensures a seamless experience for both you and your customers.
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Streamline your CIAM platform updates with expert change management included in Next Reason's Managed Operations. We ensure smooth transitions and minimize disruption, whether you're implementing new features, updating configurations, or performing maintenance.

Meticulous planning: We collaborate with you to define clear goals, assess potential risks, and develop a comprehensive change plan with rollback options for added security.
Rigorous testing: Before any changes go live, we conduct thorough testing in controlled environments, identifying and addressing potential issues proactively.
Seamless deployment: We orchestrate deployments efficiently, minimizing downtime and ensuring a smooth transition for your users and applications.
Transparent communication: Stay informed throughout the process with clear communication on change schedules, potential impacts, and post-deployment monitoring results.
Reduced risk and enhanced stability: Our proven methodologies and expertise minimize risks associated with platform changes, ensuring the continued stability and performance of your CIAM system.
Don't let change management become a burden on your team. Next Reason's experts handle the complexities, allowing you to focus on strategic initiatives and business growth.
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Next Reason's CIAM Managed Operations takes problem management beyond just reactive responses. We delve deeper, identifying and addressing the root causes of issues to prevent them from recurring and jeopardizing your customer identity platform.
Active root cause analysis: We go beyond simply fixing problems, conducting thorough investigations to identify the underlying causes and prevent future occurrences.
Trend identification and monitoring: We continuously analyze platform behavior and user activity, identifying potential issues before they escalate into major problems.
Proactive resolution strategies: We develop and implement preventive measures based on identified trends and root causes, minimizing future disruptions and enhancing platform resilience.
Comprehensive reporting and collaboration: Receive detailed reports outlining identified problems, root causes, implemented solutions, and preventative measures. We foster open communication and collaboration to ensure alignment with your security and operational goals.
Enhanced security and compliance: By addressing root causes and implementing proactive solutions, we help maintain high security standards and compliance with relevant regulations.
Don't wait for problems to arise. Next Reason's proactive problem management ensures your CIAM platform is secure, stable, and resilient, protecting your customers and your business.
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Next Reason's CIAM Managed Operations includes efficient request management to ensure your IT staff isn't bogged down by repetitive tasks. We handle a wide range of requests related to your customer identity platform, freeing up your team to focus on strategic initiatives.

Centralized ticketing system: Submit and track all CIAM-related requests through a single, user-friendly platform, improving visibility and organization.
Prioritization and routing: We prioritize requests based on severity and urgency, ensuring critical issues are addressed promptly. Requests are routed to the most qualified team members for efficient resolution.
Automated workflows: Streamlined workflows automate routine tasks, minimizing manual effort and reducing processing times.
Self-service portal: Empower your users with a self-service portal to address common issues and access knowledge base articles, promoting self-sufficiency and reducing ticket volume.
Comprehensive reporting and analytics: Gain valuable insights into request trends, resolution times, and user behavior with detailed reports and analytics. Identify improvement opportunities and optimize your CIAM processes.
Let Next Reason handle your CIAM requests, allowing your IT team to focus on what matters most – driving business growth and innovation.
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Next Reason's CIAM Managed Operations empowers you with a robust knowledge management system, ensuring your team and users have instant access to the information they need. We seamlessly integrate knowledge management with your CIAM platform, creating a centralized hub for all things identity-related.
Comprehensive Knowledge Base: Our dedicated team curates and maintains a comprehensive knowledge base covering all aspects of your CIAM platform, including user guides, troubleshooting steps, FAQs, and best practices.
Intuitive Search Functionality: Find the answers you need quickly with our user-friendly search engine, making knowledge readily accessible to both your team and end users.
Continuous Updates and Maintenance: We keep the knowledge base up-to-date with the latest platform changes and security updates, ensuring accurate and relevant information.
Self-Service Empowerment: Equip your users with the knowledge they need to resolve common issues themselves, reducing support tickets and improving user satisfaction.
Role-Based Access Control: Tailor knowledge access based on user roles and permissions, ensuring information security and relevance.
Performance Analytics and Reporting: Gain insights into knowledge base usage patterns and identify areas for improvement, optimizing your knowledge management strategy.
Next Reason's knowledge management system fosters a culture of self-sufficiency and empowers your team to work smarter, not harder. Access the information you need, when you need it, and keep your CIAM platform running smoothly.
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Managing multiple CIAM vendors can be complex and time-consuming. Next Reason's Managed Operations takes the weight off your shoulders with expert vendor orchestration. We ensure seamless collaboration between your CIAM providers, streamlining processes and optimizing your identity management ecosystem.

Centralized Communication: Act as your single point of contact for all CIAM vendors, eliminating communication silos and streamlining issue resolution.
Clear Service Level Agreements (SLAs): Establish and enforce clear SLAs with each vendor, ensuring accountability and performance adherence.
Proactive Vendor Management: We actively monitor vendor performance, identify potential issues early, and proactively engage vendors for prompt resolution.
Standardized Processes and Integrations: Implement consistent processes and integrations across your vendor ecosystem, ensuring smooth data flow and operational efficiency.
Cost Optimization: We negotiate and manage vendor contracts, optimizing costs and ensuring you get the most value from your CIAM investments.
Reduced Risk and Improved Security: Our expertise minimizes vendor-related risks and enhances overall CIAM security through coordinated monitoring and management.
Don't let managing multiple CIAM vendors distract you from your core business. Next Reason's vendor orchestration streamlines your operations, improves efficiency, and gives you peace of mind knowing your identity management ecosystem is in expert hands.
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Next Reason's CIAM Managed Operations isn't just about fixing problems, it's about continuously improving your customer identity platform and experience. We believe in the power of small, incremental changes that lead to significant long-term gains.
Data-Driven Optimization: We leverage data analytics to identify areas for improvement, track progress, and measure the impact of changes.
Regular Reviews and Feedback: We conduct regular reviews with your team and incorporate your valuable feedback into our improvement initiatives.
Industry Best Practices: We stay ahead of the curve by implementing industry best practices and leveraging cutting-edge technologies.
Collaboration and Openness: We foster a culture of collaboration and openness, encouraging continuous learning and innovation within your team and ours.
Automated Reporting and Insights: Receive automated reports and insights that highlight trends, performance metrics, and opportunities for optimization.
Future-Proofed Platform: Our continuous improvement efforts ensure your CIAM platform adapts to changing regulations, user needs, and technological advancements.
Don't settle for a static CIAM platform. With Next Reason's continuous improvement approach, you'll always be one step ahead, ensuring a secure, efficient, and user-friendly experience for your customers.
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Service Tiers

Next Reason's CIAM Managed Operations service offers two tiers to meet the diverse needs of businesses:

Pro: Designed for small and medium businesses with smaller CIAM deployments, this tier offers cost-effective solutions with core service coverage, 24/7 critical incident response, and business-hours support for normal requests , allowing you to focus on your core operations.
Enterprise: Ideal for large organizations with demanding CIAM requirements, this tier provides 24/7 dedicated support working in your enterprise helpdesk, proactive problem management, monthly service reviews, and  for maximum peace of mind.

Choose the tier that best aligns with your specific needs and budget, and let Next Reason take care of your CIAM platform, from incident resolution to proactive optimization.

Support Model

Shared Level 1 & 2 Support Team


Our Helpdesk

Response Time

Critical: < 30 Minutes, 24/7
4 business hours, 8/5, any region

Helpdesk Usage Model

Priority Ticketing
(Limited Tickets/Month)

Incident Management

Business Hours Resolution

Change Management

Standard Change Management with Basic Testing

Problem Management

Reactive Issue Resolution

Request Management

Priority Ticketing System

Knowledge Management

Shared Knowledge Base with Standard Access

Vendor Orchestration

Limited Vendor Support

Continuous Improvement

Annual Performance Review and Standard Optimization Recommendations

End-User Support

Optional Add-on (Limited Hours)

Service Reviews



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