Next Reason CIAM Managed Operations

Do any of these sound familiar?

Complexity Overload

Customer Identity and Access Management (CIAM) systems can become intricate, with multiple integrations, user roles, and access controls. This complexity can lead to operational challenges, difficulty troubleshooting issues, and increased risk of human error.

Hidden Costs

Managing a CIAM system involves ongoing expenses, including licensing fees, hardware and software maintenance, and potentially the need for specialized personnel. These costs can be difficult to predict and manage, impacting overall IT budget efficiency.

Security Gaps

Maintaining a robust CIAM security posture requires continuous monitoring, threat detection, and compliance with evolving regulations. Limited resources and a lack of dedicated expertise can create vulnerabilities in the system, leaving customer data at risk.

Target Audience

Next Reason's CIAM Managed Operations service is designed for organizations of all sizes facing challenges with managing their customer identity platforms. Here's who can benefit most:

Businesses with growing customer bases

As your user base expands, managing access and security becomes increasingly complex. Our service scales seamlessly to meet your needs.

Organizations experiencing frequent CIAM-related issues

If your CIAM service suffers from frequent downtime, performance issues, or security breaches, managed operations can provide stability and expertise.

Businesses with complex CIAM environments

Organizations with multiple user types, login methods, and data sources require expert management to optimize their CIAM systems.

Organizations with limited IT resources

Don't have a dedicated team for CIAM management? We provide expert support, freeing up your IT staff for other critical tasks.

Companies seeking improved user experience

Ensure smooth and secure access for your customers, enhancing their overall satisfaction and engagement.

Businesses concerned about data security and compliance

Our robust security practices and ITIL alignment help you meet regulatory requirements and mitigate risks.

Whether you're a startup experiencing rapid growth or an established company seeking to streamline operations, Next Reason's CIAM Managed Operations can provide the support and expertise you need to achieve your goals.

Solution

Next Reason's CIAM Managed Operations service takes the weight off your shoulders, providing 24/7 integrated support that combines our prescriptive best practices with ITIL service management principles and your unique requirements for seamless and secure customer identity operations.

Expert incident management: Resolving issues rapidly to minimize downtime and impact on your customers.
Streamlined change management: Implementing updates and configurations smoothly with minimal disruption.
Proactive problem management: Identifying and addressing root causes to prevent future issues.
Efficient request management: Freeing up your IT staff by handling routine CIAM requests.
Comprehensive knowledge management: Empowering your team and users with instant access to relevant information.
Seamless vendor orchestration: Simplifying collaboration and ensuring optimal performance from your CIAM vendors.
Comprehensive knowledge management: Empowering your team and users with instant access to relevant information.
Continuous improvement: Optimizing your CIAM platform and experience based on data, feedback, and industry best practices.

With Next Reason's CIAM Managed Operations, you can:

Focus on your core business: Free up your IT team to handle strategic initiatives.
Reduce risk and ensure compliance: Stay ahead of security threats and meet regulatory requirements.
Improve uptime and performance: Minimize disruptions and provide a reliable customer experience.
Boost user satisfaction: Deliver secure and convenient access to your platform.

Don't let CIAM management become a burden. Contact Next Reason today and let us take care of it while you focus on what matters most – your customers.

Combine CIAM Managed Operations with Next Identity Operate

‍Unleash the full power of your CIAM Managed Operations with Next Identity Operate. Delegate tasks for smoother workflows, gain granular control with enterprise-grade logging, and empower users with self-service tools. Operate seamlessly reduces costs, boosts efficiency, and enhances security, all while delivering a frictionless user experience. Don't just manage your CIAM - operate it at its peak

CHANGE MANAGEMENT

Streamline your CIAM platform updates with expert change management included in Next Reason's Managed Operations. We ensure smooth transitions and minimize disruption, whether you're implementing new features, updating configurations, or performing maintenance.

Meticulous planning: We collaborate with you to define clear goals, assess potential risks, and develop a comprehensive change plan with rollback options for added security.

Rigorous testing: Before any changes go live, we conduct thorough testing in controlled environments, identifying and addressing potential issues proactively.

Seamless deployment: We orchestrate deployments efficiently, minimizing downtime and ensuring a smooth transition for your users and applications.

Transparent communication: Stay informed throughout the process with clear communication on change schedules, potential impacts, and post-deployment monitoring results.

Reduced risk and enhanced stability: Our proven methodologies and expertise minimize risks associated with platform changes, ensuring the continued stability and performance of your CIAM system.

Don't let change management become a burden on your team. Next Reason's experts handle the complexities, allowing you to focus on strategic initiatives and business growth.

REQUEST MANAGEMENT

Next Reason's CIAM Managed Operations includes efficient request management to ensure your IT staff isn't bogged down by repetitive tasks. We handle a wide range of requests related to your customer identity platform, freeing up your team to focus on strategic initiatives.

Centralized ticketing system: Submit and track all CIAM-related requests through a single, user-friendly platform, improving visibility and organization.

Prioritization and routing: We prioritize requests based on severity and urgency, ensuring critical issues are addressed promptly. Requests are routed to the most qualified team members for efficient resolution.

Automated workflows: Streamlined workflows automate routine tasks, minimizing manual effort and reducing processing times.

Self-service portal: Empower your users with a self-service portal to address common issues and access knowledge base articles, promoting self-sufficiency and reducing ticket volume.

Comprehensive reporting and analytics: Gain valuable insights into request trends, resolution times, and user behavior with detailed reports and analytics. Identify improvement opportunities and optimize your CIAM processes.

Let Next Reason handle your CIAM requests, allowing your IT team to focus on what matters most – driving business growth and innovation.

VENDOR ORCHESTRATION

Managing multiple CIAM vendors can be complex and time-consuming. Next Reason's Managed Operations takes the weight off your shoulders with expert vendor orchestration. We ensure seamless collaboration between your CIAM providers, streamlining processes and optimizing your identity management ecosystem.

Centralized Communication: Act as your single point of contact for all CIAM vendors, eliminating communication silos and streamlining issue resolution.

Clear Service Level Agreements (SLAs): Establish and enforce clear SLAs with each vendor, ensuring accountability and performance adherence.

Proactive Vendor Management: We actively monitor vendor performance, identify potential issues early, and proactively engage vendors for prompt resolution.

Standardized Processes and Integrations: Implement consistent processes and integrations across your vendor ecosystem, ensuring smooth data flow and operational efficiency.

Cost Optimization: We negotiate and manage vendor contracts, optimizing costs and ensuring you get the most value from your CIAM investments.

Reduced Risk and Improved Security: Our expertise minimizes vendor-related risks and enhances overall CIAM security through coordinated monitoring and management.

Don't let managing multiple CIAM vendors distract you from your core business. Next Reason's vendor orchestration streamlines your operations, improves efficiency, and gives you peace of mind knowing your identity management ecosystem is in expert hands.

Service Tiers

Next Reason's CIAM Managed Operations service offers two tiers to meet the diverse needs of businesses:

Pro: Designed for small and medium businesses with smaller CIAM deployments, this tier offers cost-effective solutions with core service coverage, 24/7 critical incident response, and business-hours support for normal requests , allowing you to focus on your core operations.

Enterprise: Ideal for large organizations with demanding CIAM requirements, this tier provides 24/7 dedicated support working in your enterprise helpdesk, proactive problem management, monthly service reviews, and for maximum peace of mind.

Choose the tier that best aligns with your specific needs and budget, and let Next Reason take care of your CIAM platform, from incident resolution to proactive optimization.

Feature

Pro

Enterprise

Support Model

Shared Level 1 & 2 Support Team

Dedicated, Integrated Level 1 & 2 Support Team

Helpdesk

Our Helpdesk

Your Helpdesk (i.e. ServiceNow)

Response Time

Critical: < 30 Minutes, 24/7
Normal: 4 business hours, 8/5, any region

Critical: < 15 Minutes, 24/7
Normal: 2 business hours, 24/5

Helpdesk Usage Model

Priority Ticketing
(Limited Tickets/Month)

Unlimited Tickets/Month

Incident Management

Business Hours Resolution

24/7 Proactive Monitoring and Resolution

Change Management

Standard Change Management with Basic Testing

Full Change Lifecycle Management with Pre-Production Testing

Problem Management

Reactive Issue Resolution

Root Cause Analysis and Proactive Resolution

Request Management

Priority Ticketing System

Dedicated Account Manager

Knowledge Management

Shared Knowledge Base with Standard Access

Custom Knowledge Base with 24/7 Access

Vendor Orchestration

Limited Vendor Support

Full Vendor Management and Coordination

Continuous Improvement

Annual Performance Review and Standard Optimization Recommendations

Quarterly Performance Reviews and Optimization Strategy

End-User Support

Optional Add-on (Limited Hours)

Included (24/7 Phone, Email, Chat)

Service Reviews

Annual

Monthly

Cost

CIAM Managed Operations

24 x 7 integrated support for your customer identity service